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The phone rings and nobody can pick up

Try thisPlay the call and hear the line handle a booking.

I want this
AI

AI assistant · The Golden Oak

Dialling

0:00call length

Written to bookings

    Turn the assistant’s voice on inside the demo.

    Plus and minus zoom, zero shows the whole demo, arrows move the zoomed demo.
    • 9turns in the demo call
    • 4details written to the booking
    • 2demo languages: Czech and English

    The demo runs on made-up data. Figures describe the demo set-up, not client results.

    I want this
    What it solves

    Bookings, changes and questions that come in by phone

    A line that answers when you cannot.

    The kitchen is at full stretch, there is a queue at the counter and the phone keeps ringing. The voice assistant takes the call, works out what the caller wants and writes the booking straight into the system you already use. In the demo, listen to the whole call and watch the record build up on the left: time, party size, a note about an allergy. Anything the assistant should not handle goes to a person, with a summary.

    Who it is forRestaurants, clinics, garages, salons

    Delivered as part ofAI implementation

    What the customer gets

    Calls as usual, talks normally and gets the booking confirmed by text message.

    Restaurant owner

    Bookings are written in automatically, every call has a transcript and exceptions reach a person with a summary.

    How it worksStep by step

    1. The phone rings at the busiest moment

      Lunch rush, evening, weekend. The assistant takes the call instead of the caller hanging up and trying elsewhere.

    2. Understands the caller’s language

      Recognises whether it is a booking, a question, a change or something urgent, and answers in the same language.

    3. Writes the booking

      Finds a free slot, fills in party size, time and notes, and writes it into your system.

    4. Confirms and reminds

      A text confirmation right after the call, a reminder the day before.

    5. Passes on what belongs to a person

      A complaint, an unclear request or something urgent is transferred to the right person with a summary of the call.

    What it doesWhat it needs in production

    • Always answered

      Evenings, weekends and the lunch rush. Callers never hear voicemail or an engaged tone.

    • Several languages

      Czech, English, German, Slovak, Polish and Ukrainian, with the same tone of voice in each.

    • Writes into your booking system

      Checks availability and writes the booking through the interface of your till or booking system. No double entries, no side spreadsheets.

    • Text confirmation and reminder

      Confirmation right after the call, a reminder the day before. Fewer forgotten bookings without extra work.

    • Handover to a person

      If the assistant cannot resolve something or hears that the caller is frustrated, it transfers the call to the right person with a one-line summary.

    • Transcripts and call overview

      Every call has a transcript, the reason for calling and the caller’s mood. A daily summary arrives by e-mail.

    • Recording and GDPR

      Calls are recorded only with consent, encrypted and with an audit log. Data stays in the EU.

    • Works with what you already have

      We do not replace your phone system. We connect to your till, booking system, CRM and carrier through their interfaces.

    Who it is forWhere it makes sense

    • Restaurants, cafés, bars

      Table bookings, changes, takeaway, questions about allergens and opening hours. The line answers even when the kitchen is busiest.

    • Dental and specialist practices

      Booking and rescheduling; acute pain is put through to the on-call dentist. Fewer missed calls means fewer empty chairs.

    • Garages

      Service appointments, the status of a repair, simple price questions. The front desk is free when the workshop is busiest.

    • Apartments, guesthouses, hostels

      Arrival information, parking, late check-ins. The availability of a large hotel without a night receptionist.

    • Salons, beauty, wellness

      Booking by treatment and by therapist, price list, free slots. In several languages for tourist areas.

    • Offices and advisory firms

      A reception line for accountants, lawyers and advisers. Finds out what the call is about, books a consultation and puts urgent matters through.

    IntegrationsRuns on what you already have

    • Storyous (POS)
    • Dotykačka (POS)
    • Reservio
    • TableMate
    • Google Calendar
    • Twilio (voice and SMS)
    • Slack
    • Microsoft Teams
    • Carrier SIP trunk
    • Custom REST API

    The list is not exhaustive. We connect systems that are not here as long as they have an interface.

    Want this in your business?

    A no-obligation call with someone who builds these. We go through your brief and say what is realistic and what is not.

    Book a consultation