We keep bookings in a notebook and they still clash
Try thisWatch the third request — it targets a taken slot and the diary refuses to overwrite it.
Coming in1/4
- Ms Svobodová callsCheck-up · wants 10:0010:00 · Petra
- Web formConsultation · wants 13:00
- Mr Němec callsFull service · wants 14:00
- E-mail from Ms MaláQuick adjustment · wants 11:00
Phone, web and e-mail all write into one diary. In a paper book two people write in two places — that is where clashes come from.
Illustrative demo — names are invented. The diary fills in real time, as requests would arrive by phone, web and e-mail.
- 4requests from three channels
- 3people in the diary
- 30 minlength of one diary slot
The demo runs on made-up data. Figures describe the demo set-up, not client results.
I want thisPhone, web and e-mail write into one diary that never double-books
One diary for every channel. Never two people in the same slot.
Bookings come in by phone, through the website and by e-mail, and each channel is handled by someone different. A notebook or a shared spreadsheet cannot tell that two people have just promised the same time. The booking system writes every channel into one diary. In the demo, watch the third request: it targets a slot that is already taken, and the diary does not overwrite it but offers the nearest free one.
Who it is forAny business booked by time slot
Delivered as part ofAI implementation
What the customer gets
Picks a service, sees the slots that are really free, confirms, and the day before gets a text with a link to reschedule.
Operations manager
One diary across channels and branches, an overview of utilisation and automatic reminders. A freed-up slot is offered to the next person waiting.
How it worksStep by step
The customer books
Through the website, WhatsApp, the phone or at reception. Every channel writes into the same diary.
The system finds a place
Goes through people and times and finds the first free place. It never overwrites a taken slot.
If it is taken, it says so
Instead of silently overwriting, it offers the nearest free slot and the customer knows where they stand.
Confirms and reminds
A text confirmation, visit instructions and a reminder the day before with a link to reschedule.
An overview for management
Occupancy across branches, no-shows and the busiest hours in one place.
What it doesWhat it needs in production
Every channel in one diary
Web, WhatsApp, the phone with a voice line, reception and e-mail all write into the same diary in real time.
Suggesting a suitable slot
Based on staff workload, usual demand and the customer’s wishes. It never overwrites a taken slot; it offers the nearest free one.
Flagging risky bookings
Based on history, how far ahead it was booked and payment status, it flags bookings at risk of a no-show. Those get an extra reminder or a deposit request.
Reminders and confirmations
Confirmation, a reminder the day before, a thank-you afterwards. In the customer’s language, with a link to reschedule or cancel.
Several branches and resources
One branch or fifty in a single set-up. Opening hours per branch, a diary for every person, room and piece of equipment.
Payments and deposits
Stripe, GoPay or Comgate for deposits, prepayment or payment on site. Refunds on cancellation according to each service’s rules.
Occupancy overview
Occupancy, no-shows, revenue by resource and the busiest hours. A change in trend is visible before you find it in a spreadsheet.
Works with what you already have
Two-way sync with Google Calendar, Microsoft 365, Reservio, Storyous, Doctolib or your CRM.
Who it is forWhere it makes sense
Restaurants, cafés, bars
Table bookings by party size, allergy notes, deposits for groups. A freed-up table is offered to people on the waiting list.
Clinics, dentists, aesthetics
Scheduling by doctor and room, treatment length, pre-visit instructions, identity checks for sensitive treatments.
Salons, beauty, wellness
Choice of stylist or therapist, combined services, packages, deposits and a suggested next appointment.
Sports venues and gyms
Courts, lanes, equipment, group classes and recurring bookings. Peak-time pricing, weather-dependent cancellation.
Coworking and meeting rooms
Desks and rooms with capacity rules, credits, recurring bookings and a link to the door access system.
Courses, workshops, events
Capacity limits, waiting lists, recurring dates, payment at sign-up and a certificate afterwards.
IntegrationsRuns on what you already have
- Google Calendar
- Microsoft 365 / Outlook
- Reservio
- Storyous (POS)
- Doctolib
- Stripe
- GoPay / Comgate
- Twilio (SMS)
- WhatsApp Business
- Custom REST API
The list is not exhaustive. We connect systems that are not here as long as they have an interface.
Want this in your business?
A no-obligation call with someone who builds these. We go through your brief and say what is realistic and what is not.
Book a consultation