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Customers ask in the evening and at weekends

Try thisStart the conversation and watch where the assistant asks for a human.

I want this
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I want this
What it solves

One assistant, your data, every channel

It answers straight away, even after everyone has gone home.

The same assistant that sends an apartment guest the door code can confirm an appointment at a clinic or take a return at an e-shop. It learns only from your material and is connected to your systems. In the demo, watch what it handles alone and when it asks for a person: once the boiler tip does not help, it calls the manager.

Who it is forE-shops, hotels, services with out-of-hours questions

Delivered as part ofAI implementation

What the customer gets

Writes in the chat → gets the code and Wi-Fi → reports a fault → the assistant calls the manager → suggests where to eat

Property owner

Fewer questions by phone, a fault reaches the manager with the conversation history, and every conversation can be looked up later.

How it worksStep by step

  1. The guest gets in touch

    On WhatsApp, on your website or in Booking.com messages. The assistant is where guests already write; there is nothing to install.

  2. Checks the booking

    Finds the guest in your property system, such as Mews, Cloudbeds or Hostfully.

  3. Hands over access

    Door code, Wi-Fi password, parking, lock instructions. Always after verification.

  4. Handles problems during the stay

    “No hot water”: first a simple tip, and if that does not help, it passes the matter to the manager with the whole conversation.

  5. Helps with the area

    Restaurants, transport, pharmacies, day trips. From recommendations you prepare for each property.

What it doesWhat it needs in production

  • An answer in seconds, at any hour

    Booking codes, order status, account details. Anything sensitive only after the customer’s identity is verified.

  • Several languages

    Czech, English, German, Slovak, Polish and Ukrainian, others on request. The same tone in every market.

  • Handover to a person in time

    When a customer is unhappy or the matter is not one the assistant should handle, it alerts the right person with the whole conversation.

  • Answers from your own material

    Restaurant tips for a guest, related products in an e-shop, the nearest pharmacy for a patient. From your data, not the open internet.

  • Bookings, orders and changes

    Late check-out, a moved appointment, a changed order. The assistant checks what is possible and writes the change into your system.

  • Sensitive data handed over safely

    Codes, access details and personal data only after verification, with a record of who received what and when.

  • Every channel in one place

    Web chat, WhatsApp Business, SMS, Booking.com and Airbnb messages, Messenger. One assistant, no copying between tools.

  • Overview of open conversations

    A live list of conversations, the customer’s mood in each and alerts on the ones going wrong. Without reading every line.

Who it is forWhere it makes sense

  • Hotels, apartments, hostels

    Self check-in, door codes, parking, help at night and handover to the manager. For five units or five hundred.

  • Clinics, practices, pharmacies

    Appointment checks, instructions before and after a visit, urgent matters straight to staff. The assistant does not diagnose.

  • Finance and advisory

    Basic product questions, capturing enquiries, booking a meeting with an adviser. Always hands over to a licensed person before binding advice.

  • E-shops

    Order status, returns and complaints, product questions answered from your catalogue, delivery problems.

  • Real estate and property management

    Tenant requests, viewings, reporting faults to maintenance, sending documents. Connected to your property system.

  • Software and IT support

    Help getting started, plan and billing questions, account problems, and a handover to sales when it is an enquiry.

IntegrationsRuns on what you already have

  • Mews
  • Cloudbeds
  • Apaleo
  • Hostfully
  • Smoobu
  • Booking.com messaging
  • Airbnb messaging
  • WhatsApp Business
  • Nuki / RemoteLock smart locks
  • Twilio (SMS and voice)

The list is not exhaustive. We connect systems that are not here as long as they have an interface.

Want this in your business?

A no-obligation call with someone who builds these. We go through your brief and say what is realistic and what is not.

Book a consultation