AI assistant that answers your customers 24/7, in any industry
The same engine that sends a guest a door code at a hotel can verify a clinic appointment, run a first-line banking call, or process an e-commerce return. Instead of training people for every situation, you deploy one assistant trained on your data, connected to your systems.
AI Concierge, Sunset Suite Miami
Online 24/7How it actually works, step by step
No engineering jargon, no system migration as a prerequisite. This is exactly what the client gets the day we go live.
- 01
Guest reaches out
On WhatsApp, your website, or the Booking inbox. The AI lives where guests already chat, no app to install.
WhatsAppBookingWeb chat"I just arrived, I need the door code." - 02
Verifies the reservation
Matches the guest to their booking in your PMS (Mews, Cloudbeds, Hostfully) within a second.
PMS record VerifiedGuestJan NovákUnitApartmán 3BStay19.–22. 5. 2026PaymentPaid - 03
Hands over access
Door code, WiFi password, parking, smart-lock instructions, only after identity verification.
Door code4 7 2 9 #WiFiApartKV-Guestwelcome2024ParkingP-12left of entrance - 04
Resolves issues in real time
"No hot water" → AI suggests a quick fix first, then escalates to your manager with full chat history if needed.
Guest reports"No hot water"AI suggests fixRestart boiler / wait 30 sEscalates to managerTicket #4821 · 15 min SLA - 05
Helps during the stay
Restaurants, transit, pharmacies, day trips. A curated local guide per property, tuned to guest profile and season.
Top 3 within walking distancePromenadeTusculumEmbassy
See it in action
- 01
24/7 self check-in
Guest asks, AI verifies the booking and sends door code + WiFi within seconds.
- 02
Multilingual out of the box
Czech, English, German, Slovak, Polish, Ukrainian natively.
- 03
Safe handover of sensitive data
Codes and personal info released only after identity verification, full audit log.
- 04
Smart human escalation
If AI cannot resolve, the right human gets pinged within seconds with full chat history.
- 05
On every channel
Web chat, WhatsApp Business, SMS, Booking.com and Airbnb inbox, one brain.
Tailored to your type of operation
Hospitality, hotels, apartments, hostels
Self check-in 24/7, door codes, parking, late-night support, escalation to property manager. Ready for 5 to 500 units.
Healthcare, clinics, practices, pharmacies
Verify appointments, run guideline-bound triage, share pre-visit info and post-care instructions, escalate emergencies to staff instantly.
Finance, banking & advisory
First-line product Q&A, lead capture, appointment booking with bankers, KYC pre-screening. Always hands off to a licensed person before binding advice.
E-commerce & retail support
Order status, returns and refunds, product Q&A from your catalog, shipping issues. Trained on your knowledge base and CMS.
Real estate & property management
Tenant requests, viewing bookings, maintenance escalation, document hand-off. Multi-unit ready, integrates with PMS.
SaaS, B2B and IT support
Onboarding chat, plan and billing questions, account issues, sales-qualified lead routing, connected to your support stack and CRM.
Features you get from day one
24/7 answer in seconds
Booking codes, account info, order status, sensitive data, released the moment a customer asks, after identity verification.
Multilingual out of the box
Czech, English, German, Slovak, Polish, Ukrainian natively. Other languages on request, same context, same brand tone in every market.
Intelligent human escalation
When a customer is unhappy or asks something the AI cannot resolve, it pings the right human in seconds, with full chat history attached.
Personalised answers from your data
Restaurant tips for a hotel guest, related products in an e-shop, nearest pharmacy for a clinic patient, curated from your data, not the open internet.
Bookings, orders & changes
Late check-out, appointment rescheduling, order modification, account changes, AI handles the conversation, checks availability and writes back to your PMS/CRM/PMS.
Safe handover of sensitive data
Credentials, codes and personal info released only after identity is verified. Full audit log of who received what and when.
On every channel your customers use
Web chat widget, WhatsApp Business, SMS, Booking.com / Airbnb inbox, Messenger, one brain across channels, no copy-paste between tools.
Sentiment, alerts & real-time view
Live dashboard of open conversations, sentiment score per chat, alerts on unhappy customers, full operational visibility without reading every line.
Step by step on the user side
- Texts the chat → gets code + WiFi → reports issue → AI calls maintenance → restaurant tips
Property owner
Plugs into your existing stack
PMS platforms, channel managers, smart locks and messaging channels. If your system isn't listed, just ask, most integrations ship in a few days.
- Mews
- Cloudbeds
- Apaleo
- Hostfully
- Smoobu
- Booking.com Messaging
- Airbnb Messaging
- WhatsApp Business
- Nuki / RemoteLock smart locks
- Twilio (SMS & voice)
What this solution gives your business
Your Idea? We'll Build It.
Every business is unique. Tell us what takes your team the most time, and we'll design an AI agent tailored exactly to your needs. From concept to deployment in weeks, not months.
Let's Discuss Your Idea